1. Where do you ship from?

All orders are packed and dispatched from our UK fulfilment partner. We currently deliver across the United Kingdom only.

2. How long will delivery take?

Orders are usually processed within 1–2 working days.
Standard delivery time is 2–5 working days after dispatch.
All delivery estimates shown on product pages match our official Shipping Policy.

3. How can I track my order?

As soon as your parcel leaves our warehouse, you’ll receive an email with a tracking link.
If you don’t see it, please check your junk or promotions folder.

4. What is your return policy?

You can return unused items within 30 days of delivery.
Please make sure the products are in their original condition and packaging.
Full details are available on our Returns & Refund Policy

5. Do you offer exchanges?

Yes. If the size or colour isn’t right, you can request an exchange within 30 days.
Simply contact our support team before sending your item back.

6. Are your products genuine?

Yes. Every item listed on our website is sourced directly from verified suppliers.
We do not sell counterfeit or replica goods.

7. Are prices inclusive of VAT?

Yes. All prices shown on our website include applicable UK VAT.
There are no hidden charges at checkout.

8. How can I contact customer service?

We’re happy to help with any questions.
Email: contact@uk-shoes.com
Phone: +44 7458 041303
Support hours: Monday – Friday 9:00–20:00 | Saturday 11:00–15:00

9. What payment methods do you accept?

We accept major debit and credit cards (Visa, MasterCard) and other secure payment options shown at checkout.

10. My question isn’t listed here. What should I do?

No problem — simply reach out by email or phone.
We’ll get back to you as soon as possible with the information you need.