Cancellation Policy

Last Updated: 29 November, 2025

At UK SHOES, we work hard to process your orders quickly so that we can deliver your items as fast as possible. This Cancellation Policy explains when and how you can cancel your order, what conditions apply, and how refunds are handled.

This policy applies to all orders placed on www.uk-shoes.com

1. Company Information

UK SHOES is a brand operated by the company RETAIL WORLDWIDE LTD

Registered Company Name: RETAIL WORLDWIDE LTD

Registered Company Number: 16868491

Registered Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Email: contact@uk-shoes.com

Phone: +442033073024

Business Hours: 9:00 AM–8:00 PM (Monday to Friday), (GMT+00:00) Greenwich Mean Time (London).

Saturday: 11:00 AM-3:00 PM (GMT+00:00) Greenwich Mean Time (London)

2. Scope of This Policy

This Cancellation Policy applies to:

  • All orders placed on our website
  • All UK-based deliveries
  • All orders paid via Visa or Mastercard

Important:
Once an order has been shipped or handed over to Royal Mail, it cannot be cancelled.

After shipment, customers must follow our Return & Refund Policy

3. Standard Cancellation Window

You may cancel your order within 12 hours of the time it was placed.

This cancellation is only possible if the order has not yet been processed or packed.

  • Processed
  • Packed
  • Dispatched
  • Handed over to the carrier

If the order is already shipped, cancellation is no longer possible.

4. When Cancellation Is Possible (Before Shipment)

Cancellation is usually possible when:

  • The order status is “processing.”
  • Payment has been received, but the order is not dispatched.
  • Our team has not yet handed the parcel to Royal Mail

If these conditions are met:

  • We will cancel your order
  • A cancellation confirmation email will be sent
  • Refund processing will begin immediately

5. When Cancellation Is NOT Possible (After Shipment)

Once your order has been:

  • Shipped
  • Dispatched
  • Given a tracking number
  • Handed over to Royal Mail

Then cancellation is no longer possible.

In this situation:

  1. You must wait for delivery
  2. Then request a return within 30 days
  3. We will issue a refund under our Return & Refund Policy

This process ensures a fair, transparent experience for both customers and our fulfillment operations.

6. How to Request a Cancellation (Step-by-Step)

Step 1 – Contact Us Immediately

Please request cancellation as soon as possible by emailing:

Email: contact@uk-shoes.com

Phone: +442033073024

Include the following details:

  • Full Name
  • Order Number
  • Email used during checkout
  • Reason for cancellation (optional)

Step 2 – We Review Your Order Status

Our team will check:

  • The current order status
  • Whether the order is still within the 12-hour cancellation window
  • Whether the item has been dispatched

Step 3 – Receive Confirmation

If cancellation is approved:

  • You will receive a cancellation confirmation email.
  • Refund processing will begin

If the order has already shipped:

  • We will inform you that cancellation is no longer possible
  • You may still return the product after delivery

7. Refunds After Cancellation

If your cancellation request is approved:

Refunds are issued to the original payment method only

  • Visa
  • Mastercard

Refund Timeline:

  • UK SHOES processes refunds within 7 business days (Monday to Saturday)
  • Banks/card issuers may take some additional days to complete posting

We do not charge any restocking fees.

8. Orders That Cannot Be Cancelled

Cancellation is not possible for:

Shipped Orders

  • Orders marked as “Shipped” or “Dispatched”
  • Orders with a tracking number

Delivered Orders

Unauthorized or Suspicious Orders

  • We may hold or cancel these for fraud prevention

Final Sale Items (If applicable in future)

  • Items clearly marked as “Final Sale” or “Non-Returnable”

9. Partial Cancellations

If your order contains multiple items, you may request cancellation of one or more items only if:

  • Those specific items are not yet shipped
  • The rest of the order remains unaffected

We will provide:

  • Confirmation of which items can be cancelled
  • Refund for those cancelled items only

10. Address Change Instead of Cancellation

If you entered the wrong address, you have two options

Option 1 – Request an Address Change

  • Must be within the first 12 hours
  • The order must not be shipped
  • We will update the address for you

Option 2 – Cancel & Reorder

If the address error is major or the order cannot be corrected:

  • You may cancel (if still eligible)
  • Place a new order with the correct address

Once shipped, address changes are not possible.

11. Cancellation by UK SHOES (Our Right)

We reserve the right to cancel an order if:

  • Payment fails or cannot be verified
  • Fraud or suspicious activity is detected
  • The product is unavailable or out of stock
  • Pricing errors occur
  • The delivery address is invalid

If we cancel your order:

  • You will be notified immediately
  • A full refund will be issued automatically

12. Pre-Orders & Backorders

If UK SHOES decides to introduce pre-orders or backorders, the following terms will apply:

  • Cancellations will be accepted until shipping
  • Once shipped, cancellations will no longer be possible
  • Standard return rules will apply

(We will update this section if such products are added.)

13. Relationship with Return & Refund Policy

If your order cannot be cancelled because it is already shipped:

Then:

The Return & Refund Policy applies.

This ensures fairness and transparency in all cases.

14. Policy Updates

We may update this Cancellation Policy at any time due to:

  • Operational improvements
  • Changes in order processing
  • Legal requirements
  • Google Merchant policy updates

Any changes will be posted on this page with an updated “Last Updated” date.

By ordering from our website, you agree to the terms of this Cancellation Policy.

15. Customer Support: 

If you need any clarification, please contact us.

UK SHOES is a brand operated by the company RETAIL WORLDWIDE LTD

Registered Company Name: RETAIL WORLDWIDE LTD

Registered Company Number: 16868491

Registered Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Email: contact@uk-shoes.com

Phone: +442033073024

Business Hours: 9:00 AM–8:00 PM (Monday to Friday), (GMT+00:00) Greenwich Mean Time (London).

Saturday: 11:00 AM-3:00 PM (GMT+00:00) Greenwich Mean Time (London)