Payment Policy

Last Updated: 29 November, 2025

Our commitment at UK SHOES is to ensure a safe, smooth, and transparent payment experience. This Payment Policy explains what payment methods we accept, how transactions are processed, how your data is protected, and what to expect before and after payment.

1. Company Information

UK SHOES is a brand operated by the company RETAIL WORLDWIDE LTD

Registered Company Name: RETAIL WORLDWIDE LTD

Registered Company Number: 16868491

Registered Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Email: contact@uk-shoes.com

Phone: +442033073024

Business Hours: 9:00 AM–8:00 PM (Monday to Friday), (GMT+00:00) Greenwich Mean Time (London).

Saturday: 11:00 AM-3:00 PM (GMT+00:00) Greenwich Mean Time (London)

2. Accepted Payment Methods

We currently accept the following secure and widely trusted payment options:

  • Visa
  • Mastercard

Our authorized payment gateway partner securely processes all card payments.

Note: We will add more payment methods in the future.

3. Security & Fraud Protection

At UK SHOES, your security is our top priority.
All payments are processed using industry-leading encryption and fraud prevention systems.

We use:

  • 256-bit SSL encryption
  • PCI-DSS Level 1 certified payment gateways
  • 3D Secure authentication (Verified by Visa, Mastercard SecureCode)
  • Real-time fraud monitoring
  • Tokenization (no card data is stored on our servers)

Your card information is never saved, never shared, and cannot be accessed by anyone—even our staff.

4. When is your card charged?

Your card will be charged immediately after you complete checkout.
Payment must be successful for your order to be processed.

If the bank rejects your transaction:

  • You will see an error message at checkout
  • Your order will not be placed
  • You may need to contact your bank for authorization.

5. Currency & VAT

All transactions on our website are processed in GBP (£)—British Pound Sterling

The prices displayed on our website:

  • Include VAT (Value Added Tax)
  • Are final and transparent
  • Contain no hidden charges

You will see the full final total before completing checkout.

6. Billing Information Requirements

To prevent payment issues or delays, customers must provide:

  • Correct billing address
  • Accurate cardholder details
  • The full name matches the card.
  • Valid email address

Incorrect or mismatched billing details may cause:

  • Declined payments
  • Delayed processing
  • Fraud alerts

7. Payment Receipt & Confirmation

Once your payment is completed:

  1. You will receive an order confirmation email.
  2. A Payment Receipt
  3. A summary of your purchased items, billing details, and total amount

If you do not receive confirmation within 10 minutes:

8. Payment Verification

Some orders may require additional verification if:

  • Billing and shipping addresses do not match
  • Unusual order patterns occur
  • The order value is high
  • Our system flags it for extra review

In such cases, we may contact you via:

  • Email
  • Phone
  • Or request additional confirmation

This is to protect both you and our business from fraudulent activity.

9. Refund Method & Timeline

Refunds (when approved) are always sent to the same card used during the original order.

Refund timeline:

  • UK SHOES processes refunds within 7 business days (Monday to Saturday)
  • Banks or card issuers may take some additional days to complete posting

Refunds cannot be issued to:

  • Different cards
  • Different bank accounts
  • Cash or cheque
  • Other payment platforms

This is due to card network regulations.

10. Failed Payments & Declined Cards

A payment may fail due to:

  • Insufficient balance
  • Expired card
  • Incorrect card details
  • Bank restrictions on online purchases
  • Fraud checks by your bank
  • Temporary block from card issuer
  • Incorrect billing address

Solutions:

  • Try a different card
  • Contact your bank
  • Re-enter correct billing information
  • Refresh the page and retry

If the issue continues, email us for assistance.

11. Duplicate Charges

If you see duplicate payments:

  • It may be pending authorization.
  • Banks often place temporary holds
  • These typically disappear within 24–48 hours

If a duplicate charge remains after that:

  • Contact us immediately
  • Provide transaction screenshots
  • We will resolve it with priority

12. Chargebacks & Disputes

Before initiating a chargeback with your bank, please contact our support team first.

We can help you instantly by:

  • Reviewing your order
  • Investigating transaction issues
  • Offering replacements or refunds

Unnecessary chargebacks may cause:

  • Order cancellation
  • Account review
  • Delays in future purchases

We prioritize transparent communication and quick resolution.

13. Payment Security Compliance

Our payment gateway partners comply with:

  • PCI-DSS Level 1 security
  • ISO/IEC 27001 data protection standards
  • UK GDPR requirements
  • Strong Customer Authentication (SCA) rules

This ensures your card data is handled with the highest security level globally.

14. Order Processing After Payment

Once payment is accepted:

  • Your order enters our fulfillment queue
  • Items are checked for quality
  • Packaging and dispatch begin instantly
  • You receive tracking information within 24–48 hours

Processing time is typically 1-2 business days (Monday to Saturday)

15. Suspicious or Fraudulent Orders

We reserve the right to:

  • Cancel orders
  • Request identity verification
  • Place the order on hold
  • Deny service if fraud is suspected

This includes:

  • Multiple orders with mismatched details
  • High-risk payment patterns
  • Shipping to suspicious or flagged addresses

We aim to protect all customers and maintain a secure platform.

16. Pricing Accuracy & Currency Conversion

Our website displays prices accurately.
If a pricing error occurs:

  • We will contact you before processing
  • You may confirm or cancel the order
  • Incorrectly priced orders may be refunded if necessary

17. Subscription or Recurring Payments

(Currently Not Applicable, but added for professional completeness.)

UK SHOES does not offer:

  • Subscriptions
  • Auto-renewals
  • Recurring billing

All purchases are one-time payments.

18. Payment Policy Updates

We may update this Payment Policy without prior notice due to:

  • New payment methods
  • Legal or regulatory changes
  • Security upgrades
  • Payment gateway improvements

Any updates will appear on this page with a revised “Last Updated” date.